A chatbot can take the first reply, share the right details, and collect the missing information when a human is needed. It fits well for brands that want faster responses without changing their support process. Many ecommerce chatbots also support handoff, so staff can step in when the request is complex or sensitive. https://getmyai.weebly.com/blog/ai-chatbot-for-e-commerce-support-the-fast-fix-for-order-questions-and-cart-drop-offs